Refund Policy

1. Satisfaction Guarantee

PvirateSwap offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, condition, or performance of any item, we will provide a refund or exchange at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Damaged Products: Items that arrive damaged or defective
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Change of Mind: Unopened products returned within our specified timeframe
• General Dissatisfaction: If you are unhappy with a product for any reason within our return period

3. Return Timeframes

To be eligible for a return and refund, you must notify us of your intent to return within:

• 14 days of delivery for unopened products (change of mind)
• 30 days of delivery for damaged or defective products
• 48 hours of delivery for missing or incorrect items

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. Return Conditions

For a return to be accepted, the following conditions must be met:

4.1 For Unopened Products (Change of Mind)

• The product must be in its original, unopened packaging
• All seals, shrink-wrap, and security tags must be intact
• The product must be in resalable condition
• The return must be initiated within 14 days of delivery
• You must provide proof of purchase

4.2 For Damaged or Defective Products

• The damage or defect must not be the result of misuse or mishandling after delivery
• You must notify us within 30 days of delivery
• Photos of the damaged or defective product may be required
• You must provide proof of purchase

4.3 Non-Returnable Items

The following items cannot be returned:

• Products that have been opened, used, or have had their sealed packaging broken (unless defective)
• Products specifically marked as non-returnable
• Digital products or downloads
• Gift cards
• Sale items marked as "final sale"

5. How to Request a Return or Refund

For damaged or defective items, we may not require you to return the product before processing a refund or sending a replacement. Our customer service team will provide specific guidance based on your situation.

6. Refund Methods and Timing

6.1 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the original bank account
• Store Credit: May be offered as an alternative, often with additional value

6.2 Refund Timing

Refund processing times are as follows:

• Refund approval: 1-3 business days after we receive and inspect the returned item
• Credit/Debit Card refunds: 5-10 business days to appear on your statement (depending on your card issuer)
• PayPal refunds: 1-3 business days
• Bank Transfer refunds: 3-5 business days
• Store Credit: Issued immediately upon approval

6.3 Partial Refunds

In some cases, we may issue partial refunds:

• If only part of an order is being returned
• If a returned item shows signs of use or damage that occurred after delivery
• If promotional discounts were applied to the original order that affect the refund calculation

7. Exchanges

If you wish to exchange an item rather than receive a refund, please indicate this when contacting our customer service team. Exchanges are subject to product availability.

7.1 Exchange Process

1. Follow the return process outlined in Section 5
2. Specify the item you wish to receive in exchange
3. If the exchange item is of higher value, you will need to pay the difference
4. If the exchange item is of lower value, we will refund the difference using your original payment method

7.2 Exchange Shipping

For exchanges due to our error (damaged, defective, or incorrect items), we will cover the cost of return shipping and shipping for the replacement item.

For exchanges due to change of mind, you are responsible for the cost of return shipping, and standard shipping charges will apply to the replacement item.

8. Return Shipping Costs

8.1 Returns Due to Our Error

If you are returning an item because of our error (damaged, defective, or incorrect item), we will provide a prepaid return shipping label or reimburse you for reasonable return shipping costs.

8.2 Returns Due to Change of Mind

If you are returning an item because you've changed your mind, you are responsible for the cost of return shipping.

8.3 Return Shipping Guidelines

For all returns:

• Use secure packaging to prevent damage during transit
• Include the RMA number clearly marked on the outside of the package
• We recommend using a tracked shipping service to ensure the return can be traced if necessary
• You are responsible for the item until it reaches our facility, so proper packaging and insurance are advised

9. Special Circumstances

9.1 Pre-Orders and Crowdfunded Items

Pre-orders and crowdfunded items may have different refund policies, which will be clearly stated at the time of purchase. Generally:

• Cancellations before the product is shipped will be refunded in full
• Once the product has shipped, our standard return policy applies

9.2 Limited Edition and Collectible Items

Limited edition and collectible items may have specific return restrictions, which will be noted in the product description. Due to their unique nature, these items may only be eligible for return if they arrive damaged or defective.

9.3 Sale Items

Items purchased during sales or promotions follow our standard return policy unless specifically marked as "final sale" or otherwise noted in the product description.

10. Customer Satisfaction

Your satisfaction is our priority. If you have any concerns or issues with our products or return process, please contact our customer service team. We are committed to resolving any problems fairly and promptly.

If you have exceptional circumstances not covered by this policy, please reach out to us directly, and we will consider each situation on a case-by-case basis.

11. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at: